Contact & Information

Contact us

Having problems with an appliance? We have experienced technicians responding to your queries. Just fill out the contact form and we'll get back to you shortly.

Go to the contact form

Service request form

Please fill in the service request form and our customer service team will get in contact with you to arrange a repair visit.

Book now

Stay in touch - the NEFF newsletter

Want to stay up to date with NEFF news, event and exclusives? Sign up to our newsletter. It's quick and easy. You'll hear our news and we'll also be sharing tips and promotions exclusively on our newsletter.

Give us a call or send us an email

We're also glad to assist you on the phone or by email.

Talk to a NEFF expert: 0800 245 702

Monday - Friday: 8.30am to 5pm (excluding public holidays)

Or email us anytime:
NEFF Sales (for pre purchase enquiries) at unserhaus.akl@bshg.com
NEFF Customer Service (for most enquiries) at aftersales.nz@bshg.com
NEFF Sales Support (pre delivery and existing order enquiries) at neff.nz@bshg.com

Get NEFF Services support

With NEFF Services you get an outstanding level of care with your appliance. A service that's reliable, competent and fast, both before and after your purchase.

Go to service

Appliance Assistant

Got a problem with your NEFF appliance? Not any more: the NEFF Online Appliance Assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant