NEFF Care & Protection

Don't cancel dinner

DON'T CANCEL DINNER. WE'VE GOT YOUR PARTS.

NEFF keeps a comprehensive range of spare parts for up to ten years. They're guaranteed to fit your appliance so there's no need to put life on hold.

Find authentic parts

Get authentic parts

Nothing fits like an original. That's why you should only think about getting replacement parts directly from NEFF. That way, you can be sure that your appliance will work just as its makers intended, and guarantee a long, happy life in your kitchen.

To get replacement parts, either call: 0800 245 700 (and ask for Spare Parts).

Or email: partsupport.nz@bshg.com

Machines have needs too

Cleaning and care from NEFF

We know you’d rather spend your time cooking than cleaning, so to make things easier, NEFF has developed a range of cleaning and care products specifically designed to be effective and safe to use with your NEFF appliance.

Call 0800 245 700 to find out more about our Cleaning and Care products.

Fresh ingredients for your appliances

Our Accessories - more than just utensils

When it comes to cooking, you can let your imagination run free. Our range of accessories are specially designed for our appliances, and give you the freedom you need to enjoy cooking. There's lots of little ways to get more from your NEFF appliances. Come and take a look.

Love your NEFF? Extend its warranty.

Love your NEFF? Find out about your warranty.

We can't guarantee your dishes will turn out perfect each time. But you get peace of mind with our standard 2 year warranty. That means we'll come and repair your NEFF for free under the 2-year manufacturers warranty.

Your NEFF warranty

Help and Support

Everything on maintenance and trouble-shooting as well as cleaning and repairing your NEFF appliance can be found in this section.

Get support

Book an engineer online

Use our online booking system to arrange for an engineer to visit. Book an appointment that suits you online, now.

Book now

Appliance Assistant

Got a problem with your NEFF appliance? Not any more: the NEFF Online Appliance Assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

Instruction Manuals

Our manuals provide you with useful details for setting up and using your NEFF appliance.

Find your manual here

MyNEFF

To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Our Service

Got a query? Need some parts, or an engineer? Give us a call.

Phone number: 0800 245 700

Monday - Friday: 8.30am to 5pm (excluding public holidays)

We’re here to help.

Discover NEFF

Find kitchen stories, recipes and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.