Warranty is valid in country of purchase only. This warranty is given by BSH Home Appliances Ltd of Unit F2, 4 Orbit Drive, Mairangi Bay, Auckland, 0632 (the Company). Subject to the exceptions set out below, this appliance is warranted by the Company to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. The benefits offered by this warranty are in addition to your rights and remedies under New Zealand law.
Our appliances come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a substantial failure and for compensation for any reasonably foreseeable loss or damage arising as a result of the appliance’s failure. You are also entitled to have the appliance repaired or replaced if the appliance fails to be of acceptable quality and the failure does not amount to a substantial failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance.
To make a warranty claim, you must be able to supply proof of purchase. In the first instance, you should call Customer Service New Zealand on 0800 245 700. The Company will create and retain a computer record of your application. The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the appliance for service or the service agents travelling costs to and from your home if you live outside the service area of the Company or one of its service agents.
This warranty will not apply in the following cases:
i) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
ii) the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
iii) the appliance is operated on an electrical, gas or water supply which differs from the ratings specified on the rating plate and instructions for installation and use of the appliance.
iv) the appliance is damaged as a direct result of incorrect installation or being used for a purpose for which it was not designed, sold or otherwise not in accordance with any instructions for installation and use.
v) if changes occur in the condition or operational qualities of the appliance due to incorrect storage, mounting, climate or any other influence outside the control of the Company.
vi) the appliance is damaged as a result of operating the appliance incorrectly or when it was known to be defective.
vii) when parts requiring replacement due to normal wear and tear were not replaced, including the replacement of the following parts: motor brushes, door seals, gaskets, lenses, globes, glassware, fuses, filters, bags and similar parts.
viii) when the clearing of blockages in pumps and hoses did not take place.
ix) when damage is caused directly or indirectly by utility supply problems, lack of user care, electrical storm damage or incorrect power supply.
x) when the cause of a defect or damage is due to operator error.