Privacy Policy

1. About us and our website

We, BSH Home Appliances Ltd (BSH) of Ground Floor, AON House, Smales Farm, 74 Taharoto Road, Takapuna, Auckland 0622, operate this website. Please use the contact information provided below to contact us.

2. Our guiding principles

BSH is committed to protecting your personal information. Your data is therefore processed with great care and in strict compliance with applicable data protection law.

BSH must comply with the Privacy Act 1993 (Privacy Act), and handles the personal information that it collects in accordance with the Privacy Act. BSH is also required to comply with the Unsolicited Electronic Messages Act 2007.

Organizational and technical security measures have been taken to protect all of our websites against the risks present in processing personal data. Our partners who support us in the provision of this website must comply with these provisions as well.

1. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether that information is true or not and whether it is recorded in a material form or not.

2. How does BSH collect your personal information?

BSH collects the personal information from you when you:

• purchase our products or services or receive a refund;
• complete a warranty registration or make a warranty claim;
• respond to one of our surveys, promotions or competitions;
• attend one of our events, classes or product consultations;
• otherwise contact us, either online through our website, our social media accounts via direct message, by email, mail, in person or by phone (you will be informed if we record phone calls and why);
• register to receive newsletters or updates from us;
• access and use any of our website services;
• post a consumer or product review or comment about a BSH product or review information about a BSH product on our websites or one of our social media accounts (including Facebook, Youtube and Instagram) or a third party website, such as sites operated by our retailers;
• attend one of our brand experience centres; or
• apply for a job with us.

Sometimes we may also collect your personal information from third parties such as when:

• you return a warranty registration to a third party you bought a BSH product or service from;
• applying for a job with BSH, we may require you to take a medical assessment, police check and/or drivers licence check;
• you publically post on or privately send a consumer or product review or comment about a BSH product via a third party website which our third party service providers help us to collect; or
• you visit and access or request information about BSH products and services from our retailer websites.

3. What personal information does BSH collect?

The personal information which BSH may collect about you includes:

• your name and contact or delivery details including address, email address and phone number;
• your credit card and/or banking details;
• details of the product or service you have purchased, including warranty details;
• information which you provide to us in response to one of our surveys, promotions or competitions;
• records of our communications with you, including any complaints, requests, claims, or after-sales service issues or queries;
• details of your attendance at one of our brand experience centres, events, classes or product consultations;
• information provided by you and third parties as part of your job application (depending on the role for which you have applied this may include sensitive information and/or government related identifiers);
• information in any consumer or product review or comment you publically post on or privately send via our websites, social media accounts or third party website;
• your visits to and activities on our retailer websites in connection with our products and services; and
• if you apply for a job with BSH, depending on the type of job you apply for, we may also collect additional information such as your criminal record through police checks, and heath information for a functional capacity evaluation.

4. Use of personal information

BSH will use your personal information for the purposes of carrying out our business including:

• delivering a product or service that you have purchased from us;
• customer administration, including for registering and managing warranties, responding to complaints, claims, enquiries, comments and requests, and performing after-sales services and assessing and responding to consumer or product reviews;
• product and service development;
• surveys, promotions, market research and direct marketing;
• assessing your job application;
• technical administration of the BSH websites; and
• complying with our legal obligations.

5. Dealing with us anonymously or using a pseudonym

Where practical and lawful, you can deal with us anonymously or use a pseudonym if you wish including when you post a consumer or product review or comment. However, in many instances, if we cannot identify you or if you do not provide us with the personal information we request, then we may not be able to provide you with our products or services, respond to your enquiries, review, comments, posts or complaints, or assess job applications.

6. Direct marketing and opting-out

Depending on how we collect your personal information and interact with you, we may, with your consent where required, communicate with you (e.g. via email, SMS, mail or telephone or via our social media account messaging) about our current and new products and services or promotions. If you do not wish to receive direct marketing communications from us in the future you may opt-out at any time by contacting the Privacy Officer on 0800 807 723 or via email to privacy.nz@bshg.com

7. Disclosure of personal information

We work together with a number of third parties. We have chosen these service providers carefully to keep your information safe. We may need to disclose to, or share your personal information with third parties, some of which may be located overseas, including:

• to our related companies within the BSH Group (principally located in Australia, Singapore, India, China and European Economic Area (EEA) countries);
• to third parties such as our agents, contractors, product distributors and service providers that we engage to provide services such as hosting services, programming services, sales and marketing services and hotline services (including through their online platforms) to us or on our behalf (principally located in Australia, the United States of America, Singapore, India and EEA countries);
• to social media sites such as Facebook to create customised audiences for targeted marketing;
• where disclosure is otherwise authorised or required by or under an New Zealand law or court/tribunal order.

8. Quality and security of personal information

BSH takes reasonable steps to ensure that the personal information it collects is accurate, up-to-date and complete, and when being used or disclosed, relevant for the purpose of the use or disclosure. Please help us to maintain the quality of your personal information by contacting us on the details below if you believe that the personal information which BSH holds about you may be inaccurate, incomplete, out-of-date or irrelevant.

BSH has security measures in place to protect the personal information we hold against misuse, interference and loss, and from unauthorised access, modification or disclosure. In order to keep your information secure, we hold personal information in an electronic format on a central database held on secure servers which are owned and operated by our related companies, principally located in Singapore, India, China and European Economic Area countries. These companies are subject to the BSH Group's corporate guidelines on data protection and information security. Our service providers who may also hold or host on the servers or platforms information we collect through the use of their services are subject to obligations to ensure the security of information they process on our behalf. We also hold some personal information in hard copy. These documents are held in secure locations within BSH offices or archive facilities. BSH restricts access to documents containing personal information to those employees who need it for the purpose of conducting BSH business in accordance with this Privacy Policy.

Our security procedures are continually enhanced as new technology becomes available.

1. Website technology and cookie use

When you visit our websites our web servers automatically record the following information:

• date of the access;
• time and length of the access;
• URL of the linking website;
• name of your internet service provider;
• websites you actually visit;
• files accessed;
• browser type and version;
• operating system;
• IP address (anonymised).

This information is collected via cookies and active components (e.g. JavaScript) which BSH uses to follow the preferences of our visitors and optimize our websites accordingly. BSH does not attempt to identify you using this information. You can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. Please note that certain areas of most sites may not function properly if you reject a cookie. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience. We use cookies to personalise content we send to you and to make our marketing more relevant

BSH allows third parties to use, third party cookies on the BSH websites to display relevant ads when you are visiting BSH websites, external websites and social media platforms. Third party cookies may be used by organisations such as, Facebook and Google, amongst others.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, www.allaboutcookies.org.

In order to help us design our website appropriately, we may collect usage data relating to your visit to our website using analytics cookies and other technologies. As part of this, we record the mouse movements and clicks of randomly selected users of our website. Your IP address is anonymised as a matter of course. The resultant log of your use of our website is randomly analysed so that we can derive potential improvements for our website from it.

We use service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark for the purpose of collecting this usage data.

We do not conflate the resultant usage profiles with your name or any other details that could disclose your identity, such as your e-mail address. Under the Privacy Act, we are permitted to process data in this context with your consent. The usage data is deleted three months after the date on which it is collected.

Opt-out: Please use Mouseflow's opt-out website via the following link if you wish to prevent this usage data being collected: https://mouseflow.com/opt-out.

Our websites may also use other web analytics tools and technologies to facilitate the purchase of our products you wish to buy including by connecting you to products available on our retailers' websites, and to understand your purchasing and other activities on our retailers' websites in connection with our products and services.

The BSH websites may include links to other websites which are not covered by this privacy policy and for which BSH has no responsibility.

2. Newsletter

Our website provides the option of subscribing to our newsletter. If you subscribe to receive our newsletter, and therefore consent to it being sent to you, your details are solely used in order to send you the newsletter. You can withdraw this consent at any time. The relevant link is included in each copy of our newsletter. We will make a note of the fact that you have unsubscribed from the newsletter in our database.

1. General

1.1 UnserHaus is the BSH Home Appliances Ltd (BSH) showroom for Bosch, NEFF and Gaggenau home appliances.

1.2 From time to time, BSH may host free or paid classes and events at the Showroom.

1.3 Upcoming NEFF classes and events can be viewed on the NEFF website: https://www.neff.co.nz/discover-neff/meet-neff/neff-classes-events.

1.4 Participants under the age of 18 must be supervised for the entire duration of the class or event.

1.5 Subject to conditions 4.1 and 8.2, by booking a class or event you are accepting these conditions.

2. Bookings

2.1 Upcoming NEFF classes and events can be viewed on the NEFF website: https://www.neff.co.nz/discover-neff/meet-neff/neff-classes-events.

2.2Registrations for NEFF classes and events are limited and bookings will be taken on a first-come, first-serve basis.

2.3 Where classes or events require payment, bookings will not be secured until full payment is received.

2.4 Class and event prices include GST.

2.5 Bookings will be confirmed via email.

2.6 If you have registered for a class and / or event but have not received a e-mail confirmation please contact the NEFF team on 0800 245 708.

2.7 BSH reserves the right to refuse a booking at its sole discretion.

3. Payments

3.1 Payment (where applicable) is required at the time of booking and can be made via Credit Card.

3.2 Payments for classes and events may be facilitated by BSH’s payment processing and website hosting providers that may request further credit card and identification information for validation procedures.

3.3 While BSH and its processing and website hosting providers employ secure technology for transactions, BSH (including its officers, employees and agents (staff)) will not be liable for any loss or damage suffered by a customer whose credit card or bank information is misused or stolen.

4. Cancellations

4.1 Cancellations made at least five business days prior to the class or event may be rescheduled, or a full refund requested.

4.2 Cancellations made between five days and 48 hours prior to the class will incur a cancellation fee of 50 percent of the class or event purchase price.

4.3 Cancellations made less than 48 hours prior to a class or event and ‘no-shows’ will not be refunded.

4.4 BSH reserves the right to cancel classes and events with 24 hours’ notice. In this instance, a full refund will be provided.

5. Menu and Allergies

5.1 BSH reserves the right to change any and all menus (if applicable) without notice.

5.2 All customers must make food allergies known to BSH at the time of booking and upon commencement of the class or event.

5.3 As a fully operational showroom, nuts, wheat, dairy, fish and other ingredients may be used.

5.4 BSH cannot ensure that food will not contain traces of nuts, wheat, dairy, fish and other ingredients.

6. Classes and Events

6.1 All classes and events will start on time. BSH advises customers to arrive 15 minutes early.

6.2 If a customer is deemed unwell or unfit to attend (e.g. cold, flu, intoxicated, vomiting, causing harm), BSH may refuse the customer entry into the showroom, or request that the customer leaves the class or event immediately.

6.3 If participating in cooking classes, BSH advises customers to wear closed-toe footwear.

7. Liability

7.1 Except for any liability that cannot by law be excluded, including the statutory consumer guarantees as provided under the Consumer Guarantees Act 1993, as well as any other non-excludable warranties under applicable consumer protection laws, BSH and its staff are not responsible for and exclude all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity and personal property); whether direct, indirect, special or consequential.

7.2 Any customer who damages BSH property including, but not limited to, walls, doors and appliances as a result of inappropriate conduct will be pursued for costs.

8. Privacy

8.1 BSH may collect personal information in order to administer the class or event. BSH may disclose such information to third parties, including but not limited to agents, contractors, service providers and offer suppliers. BSH will not otherwise disclose your personal information unless you have been informed or you have consented or BSH is otherwise permitted or authorised to do so by law. Participation in the demonstration is conditional on providing this information. BSH may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning you. You should direct any request to access, update or correct information to BSH. BSH’s privacy policy can be found at https://www.neff.co.nz/imprint/privacy-policy or by calling 0800 807 723 or e-mailing our Privacy Officer at privacy.nz@bshg.com.

8.2 Classes and events may be photographed or filmed for promotional purposes. If you do not wish to be filmed or have your photo taken, please notify BSH staff prior to the commencement of the class or event.