NEFF Warranty

Warranty is valid in country of purchase only. This warranty is given by BSH Home Appliances Ltd of Level 3, Air New Zealand Building, Smales Farm, 74 Taharoto Rd, Takapuna, Auckland 0622, New Zealand (the Company).

Subject to the exceptions set out below, this appliance is warranted by the Company to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. The benefits offered by this warranty are in addition to your rights and remedies under New Zealand law.

Our appliances come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a substantial failure and for compensation for any reasonably foreseeable loss or damage arising as a result of the appliance’s failure. You are also entitled to have the appliance repaired or replaced if the appliance fails to be of acceptable quality and the failure does not amount to a substantial failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance.

To make a warranty claim, you must be able to supply proof of purchase. In the first instance, you should call Customer Service New Zealand on 0800 245 702. The Company will create and retain a computer record of your application.

The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the appliance for service or the service agents travelling costs to and from your home if you live outside the service area of the Company or one of its service agents.

This warranty will not apply in the following cases:

i) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.

ii) the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.

iii) the appliance is operated on an electrical, gas or water supply which differs from the ratings specified on the rating plate and instructions for installation and use of the appliance.

iv) the appliance is damaged as a direct result of incorrect installation or being used for a purpose for which it was not designed, sold or otherwise not in accordance with any instructions for installation and use.

v) if changes occur in the condition or operational qualities of the appliance due to incorrect storage, mounting, climate or any other influence outside the control of the Company.

vi) the appliance is damaged as a result of operating the appliance incorrectly or when it was known to be defective.

vii) when parts requiring replacement due to normal wear and tear were not replaced, including the replacement of the following parts: motor brushes, door seals, gaskets, lenses, globes, glassware, fuses, filters, bags and similar parts.

viii) when the clearing of blockages in pumps and hoses did not take place.

ix) when damage is caused directly or indirectly by utility supply problems, insect or rodent attacks, lack of user care, electrical storm damage or incorrect power supply.

x) when the cause of a defect or damage is due to operator error.

What else you need to know

The following conditions will compromise and in some cases cancel your warranty:

i) whilst this warranty applies to the original owner only, however subsequent owners may still have rights under the Consumer Guarantees Act 1993.

ii) if you are required to return the appliance to the Company or service agent, you must ensure it is cleaned, drained and free from debris or residues, securely packed and insured. The Company takes no responsibility for loss or damage of the appliance prior to it being received by the Company or its service agents.

iii) only detergents (powder or liquid) suitable for use in NEFF appliances are to be used. Please refer to NEFF Customer Service New Zealand – 0800 245 702 to be advised.

iv) this appliance is intended for domestic use in the owners’ home. Use of the appliance for commercial purposes will limit the warranty to a period of 6 months.

v) the Company will not be responsible for damage which occurs during delivery or installation.

vi) the Company warranty is not applicable to extended warranty programs offered by third parties.

Your Personal Information and Privacy

BSH Home Appliances Ltd, a subsidiary of BSH Home Appliances Group (BSH), will use your personal information for customer service and administration (including warranty claims and to contact you), product development, surveys, and direct marketing. We may need to disclose your personal information to our related companies and to third parties outside BSH, such as our agents, contractors and service providers including mailing houses, for these and other business purposes such as warranty registration purposes. Some of these third parties are located overseas. We will not otherwise disclose your personal information unless we have your consent to do so, are otherwise authorised under New Zealand law, or required by a court / tribunal order, to do so.

If you do not provide us with all the personal information in the Warranty Registration section, we may not be able to provide you with customer and administration support or services, including in relation to any warranty claim you may have.

If you do not wish to receive direct marketing communications from us, you may opt-out at any time by (in the case of electronic communications) clicking the “unsubscribe” button, or contacting us at privacy.nz@bshg.com, telephoning Customer Service on 0800 245 702, or by writing to us at P.O.Box 331033, Takapuna, Auckland, 0740 directed to the attention of the Privacy Officer.

For more information about how BSH handles your personal information, how to access and/or correct it, how to make a complaint and how we handle complaints, please telephone Customer Service on 0800 245 702 to request our privacy policy. If you wish to access, correct or update your personal information please contact us at privacy.nz@bshg.com or telephone Customer Service on 0800 245 702.