Book an engineer online

Book an engineer online

Book an engineer online

Essential information: Please read before you use our online booking system.

Before you start booking

The process of arranging an engineer visit online will require you to accept our offer of an appointment which will be sent to you via an email address that you provide. Reserved date and time slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer.

Please ensure that an adult is present at the property at all times during the repair appointment. We cannot enter alone or remain unsupervised.

Contact NEFF Repair Services

Contact us

Having problems with an appliance? We have experienced technicians responding to your queries. Just fill out the contact form and we'll get back to you shortly.

Go to the contact form

Or give us a call

Give us a call or send us an email

We're also glad to assist you on the phone or by email.

Talk to a NEFF expert: 0800 245 702

Monday - Friday: 8.30am to 5pm (excluding public holidays)

Or email us anytime:

How to identify your appliance

How to identify your appliance.

For an online booking we need the model number (E-Nr.) and production code (FD-NR) of your applicance. That helps us to identify your exact model for tailor-made support. You can find both on the type plate of your NEFF appliance.

Will there be any costs for the repair?

You may be charged a minimum cost for the repair if your appliance isn't covered by the warranty under the statutory warranty conditions.

Warranty terms

Contact, help and info

Whether you need advice on your NEFF appliances, a helping hand to resolve problems or to give us feedback about our appliances and services, we're here for you.

Contact NEFF

Appliance Assistant

Got a problem with your NEFF appliance? Not any more: the NEFF Online Appliance Assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

Instruction Manuals

Our manuals provide you with useful details for setting up and using your NEFF appliance.

Find your manual here

Help and Support

Everything on maintenance and trouble-shooting as well as cleaning and repairing your NEFF appliance can be found in this section.

Get support


To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Our Service

Got a query? Need some parts, or an engineer? Give us a call.

Phone number: 0800 245 702

Monday - Friday: 8.30am to 5pm (excluding public holidays)

We’re here to help.

Discover NEFF

Find kitchen stories, recipes and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.